Optimise Your Product with Expert UX Insights
Gain actionable insights into how users interact with your digital platform and enhance their experience with our dedicated team of UX designers.


Our long-term trusted partners





Elevate Your Digital Product with Expert Guidance
Remove the guesswork from product development. Our team will provide a clear, data-driven path to improvements and optimisations based on real user insights. From research and discovery to wireframes, high-fidelity designs, A/B testing, and implementation – we handle it all.
Why You Need a UX Research and Design Agency
Understanding how users interact with your digital product is crucial to its success. Our UX design and UX research services provide you with the insights needed to create intuitive, user-friendly experiences that drive engagement and satisfaction.
Increase User Satisfaction
Deliver an experience that meets and exceeds your users' needs and expectations.
Boost Conversion Rates
Optimise user journeys to convert more visitors into customers.
Data-Driven Decisions
Base your product development on real user data and feedback, not guesswork.


UX Audit Inclusions


UX AUDIT DELIVERABLES
Comprehensive User Research
Based on your key pages, we analyse the way users move through your platform and provide detailed findings of user behaviour and needs, including data visualisations and evidence.
Actionable Insights
Alongside the observations and problems brought to light, we’ll also show you how to take advantage of the opportunities with clear recommendations for improvements and optimisations.
High-Fidelity Optimised Designs
In addition to providing comprehensive recommendations, we create detailed wireframes and prototypes that bring our recommendations to life. We’ll then work with you to perfect these designs.
A/B Testing
We facilitate A/B tests on your platform to validate design decisions with real users in real time. We quantify the impact of our recommendations and work iteratively towards incremental improvements.
Customer Relations Coordinator, Jetts
Digital & Marketing Coordinator, Tourism Whitsundays
GM Marketing & Digital, Allianz
Services & Expertise
Our UX Audits are comprehensive and will uncover valuable and actionable insights across many key areas of your platform, including but not limited to:
Navigation
Homepage
Service pages
Product/category pages
Checkout flows
Checkout abandonment
Exit pages
User journey mapping
Landing pages
Content design
Forms and fields
Conversion flows
Our UX Process
We begin by understanding your business goals and user needs. This often involves conducting in-depth user interviews and workshops with key stakeholders to gather essential insights.
Our UX research phase includes gathering quantitative data to paint a picture of trends and patterns, and conducting qualitative research to gain deeper insights into user behaviour.
Having combined and analysed research data to identify key insights, we carve out a strategy and plan of attack for how we suggest you approach UX optimisation. We can help you roll this out, too.
We develop detailed wireframes to outline the structure and layout of your optimised digital product. High-fidelity prototypes are created to visualise the final design, ensuring clarity and direction.
We perform various methods of testing, including usability testing and A/B testing to compare different design variations and determine the most effective solution.
Testimonial
General Manager, National Storage
Our people are our greatest asset
FAQs
About UX
UX (User Experience) is important because it focuses on understanding and meeting the needs of users, leading to higher satisfaction, increased engagement, and improved overall usability of a product or service. A positive UX can result in higher conversion rates, customer loyalty, and a competitive edge.
UX research and design help businesses by providing a deep understanding of their users, which informs the creation of intuitive, effective, and enjoyable products. This leads to increased user satisfaction, reduced development costs through early problem identification, higher conversion rates, and stronger brand loyalty.
UX (User Experience) focuses on the overall feel of the product and the user's journey through it, encompassing research, usability, and function. UI (User Interface) refers to the specific elements that users interact with, such as buttons, icons, and layout. While UX is about the overall experience, UI is about the visual and interactive aspects of the product.
Our UX Process
We conduct UX research by employing a variety of methods to gather insights about user behaviours, needs, and motivations from different angles. This include, but are not limited to, observing user interactions via recordings, conducting interviews and surveys, analysing user feedback, and performing usability testing to identify areas for improvement.
Our UX research methods include user interviews, surveys, usability testing, A/B testing, card sorting, user journey mapping, heatmaps, and analytics review. We choose the appropriate methods based on the project goals and the information we need to gather.