UX Research Agency in Brisbane

Optimise Your Product with Expert UX Insights

Gain actionable insights into how users interact with your digital platform and enhance their experience with our dedicated team of UX designers.

Our long-term trusted partners

Elevate Your Digital Product with Expert Guidance

Remove the guesswork from product development. Our team will provide a clear, data-driven path to improvements and optimisations based on real user insights. From research and discovery to wireframes, high-fidelity designs, A/B testing, and implementation – we handle it all.

Why You Need a UX Research and Design Agency

Understanding how users interact with your digital product is crucial to its success. Our UX design and UX research services provide you with the insights needed to create intuitive, user-friendly experiences that drive engagement and satisfaction.

Increase User Satisfaction

Deliver an experience that meets and exceeds your users' needs and expectations.

Boost Conversion Rates

Optimise user journeys to convert more visitors into customers.

Data-Driven Decisions

Base your product development on real user data and feedback, not guesswork.

Case Studies
Jetts Fitness - Corporate website
Jetts Fitness
Corporate website
Our extensive Exploration process allowed us to come up with digital solutions that benefited the national Jetts network.
Inland Rail - Corporate website
Inland Rail
Corporate website
We fostered a shared understanding of the stakeholders’ needs, and how these could be addressed throughout the design and development of multiple digital solutions.
Spicers Retreats - Corporate website
Spicers Retreats
Corporate website
Our initial engagement with Spicers Retreats involved a complex project merging and updating multiple digital assets, requiring user and market research and design finesse.

UX Audit Inclusions

UX AUDIT DELIVERABLES

Comprehensive User Research

Based on your key pages, we analyse the way users move through your platform and provide detailed findings of user behaviour and needs, including data visualisations and evidence.

Actionable Insights

Alongside the observations and problems brought to light, we’ll also show you how to take advantage of the opportunities with clear recommendations for improvements and optimisations.

High-Fidelity Optimised Designs

In addition to providing comprehensive recommendations, we create detailed wireframes and prototypes that bring our recommendations to life. We’ll then work with you to perfect these designs.

A/B Testing

We facilitate A/B tests on your platform to validate design decisions with real users in real time. We quantify the impact of our recommendations and work iteratively towards incremental improvements.

Testimonial
We engaged Vivo to deliver multiple digital assets that would set us apart in a crowded market. We’ve now been working together for over six years and they are a true strategic partner.
Natalie Fuller
Customer Relations Coordinator, Jetts
Testimonial
Working with Vivo has been transformative, to say the least. Their expertise turned our website into a stunning showcase of our region (The Whitsundays). Vivo has always been enthusiastic to provide support and leadership in an ever-changing space.
Ben Summers
Digital & Marketing Coordinator, Tourism Whitsundays
Testimonial
Our partnership with Vivo saw us complete a thorough rebranding of our company online in a very short timeframe. They balance creativity with detailed execution, and are a great team of professionals who bring positive energy to their work.
Laura Campbell
GM Marketing & Digital, Allianz
UX Audit Service Areas

Services & Expertise

Our UX Audits are comprehensive and will uncover valuable and actionable insights across many key areas of your platform, including but not limited to:

Navigation

Effective navigation design ensures users can move around key areas of your platform with ease.

Homepage

Make a good first impression and help visitors find their way around your site.

Service pages

Make sure potential customers understand your service offering(s).

Product/category pages

Provide detailed, organised information to help users make informed decisions.

Checkout flows

Streamline the purchasing process to reduce friction and increase conversions.

Checkout abandonment

Identify and address reasons for abandonment to recover lost sales.

Exit pages

Analyse why users leave to improve retention and site effectiveness.

User journey mapping

Visualise your users’ movements to optimise navigation flows.

Landing pages

Make sure your key landing pages are tailored to convert visitors from specific campaigns.

Content design

Ensure you’ve crafted engaging, relevant content that resonates with and informs users.

Forms and fields

Find the sweet spot in simplifying forms to improve completion rates and user experience.

Conversion flows

Drive user actions with clear, compelling directives to achieve desired outcomes.

Our UX Process

01
Discovery

We begin by understanding your business goals and user needs. This often involves conducting in-depth user interviews and workshops with key stakeholders to gather essential insights.

02
UX Research

Our UX research phase includes gathering quantitative data to paint a picture of trends and patterns, and conducting qualitative research to gain deeper insights into user behaviour.

03
UX Strategy

Having combined and analysed research data to identify key insights, we carve out a strategy and plan of attack for how we suggest you approach UX optimisation. We can help you roll this out, too.

04
UX Design

We develop detailed wireframes to outline the structure and layout of your optimised digital product. High-fidelity prototypes are created to visualise the final design, ensuring clarity and direction.

05
A/B Testing

We perform various methods of testing, including usability testing and A/B testing to compare different design variations and determine the most effective solution.

Testimonial

“Quite simply the best website development house I’ve worked with in my 15 years of IT leadership.”
Marcus Barron -
General Manager, National Storage

Our people are our greatest asset

12
team members
15+
years in business
78%
of our clients are ongoing

FAQs

About UX

UX (User Experience) is important because it focuses on understanding and meeting the needs of users, leading to higher satisfaction, increased engagement, and improved overall usability of a product or service. A positive UX can result in higher conversion rates, customer loyalty, and a competitive edge.

UX research and design help businesses by providing a deep understanding of their users, which informs the creation of intuitive, effective, and enjoyable products. This leads to increased user satisfaction, reduced development costs through early problem identification, higher conversion rates, and stronger brand loyalty.

UX (User Experience) focuses on the overall feel of the product and the user's journey through it, encompassing research, usability, and function. UI (User Interface) refers to the specific elements that users interact with, such as buttons, icons, and layout. While UX is about the overall experience, UI is about the visual and interactive aspects of the product.

Our UX Process

We conduct UX research by employing a variety of methods to gather insights about user behaviours, needs, and motivations from different angles. This include, but are not limited to, observing user interactions via recordings, conducting interviews and surveys, analysing user feedback, and performing usability testing to identify areas for improvement.

Our UX research methods include user interviews, surveys, usability testing, A/B testing, card sorting, user journey mapping, heatmaps, and analytics review. We choose the appropriate methods based on the project goals and the information we need to gather.

Get in touch.

General enquiries

Phone

Level 2, 4, Kyabra Street
Newstead QLD 4006