Privacy Policy

Effective Date: 1 January, 2024

Vivo Group (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.vivogroup.com.au (“Website”). Please read this policy carefully. By using the Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of information:

a. Personal Information

Personal information is any data that identifies you as an individual. This may include:

  • Name
  • Email address
  • Phone number
  • Business name
  • Job title
  • Any other information you voluntarily provide via contact forms, subscriptions, or inquiries.

b. Non-Personal Information

Non-personal information does not identify you as an individual and may include:

  • Browser type
  • Operating system
  • IP address
  • Pages visited on the Website
  • Referring website
  • Session details and browsing preferences

2. How We Collect Information

We collect information directly from you and through automated methods, including:

  • Contact Forms: When you submit inquiries or requests.
  • Newsletter Signups: When you subscribe to updates or marketing emails.
  • Cookies and Tracking Technologies: To enhance your browsing experience and gather analytics.

3. How We Use Your Information

We use your information to:

  • Respond to your inquiries and provide customer support.
  • Improve our Website, services, and user experience.
  • Send newsletters, marketing materials, or other communications (with your consent).
  • Monitor and analyse trends, usage, and Website performance.
  • Comply with legal obligations and protect against fraud.

4. How We Share Your Information

We do not sell or trade your personal information. However, we may share it in the following circumstances:

  • With Service Providers: To assist in Website hosting, analytics, and other essential services.
  • For Legal Purposes: If required by law or to protect our rights, users, or the public.
  • In Business Transfers: If Vivo Group is involved in a merger, acquisition, or sale of assets.

5. Cookies and Tracking Technologies

We use cookies to:

  • Improve Website functionality and performance.
  • Analyse user behaviour and traffic patterns.
  • Store user preferences for a personalised experience.
  • You can manage cookie preferences through your browser settings. Note that disabling cookies may affect your Website experience.

6. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is completely secure. By using our Website, you acknowledge and accept the inherent security risks.

7. Third-Party Links

Our Website may include links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before sharing your information.

8. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information.
  • Opt out of marketing communications at any time.
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached Australian privacy laws.
  • To exercise these rights, please contact us at  [email protected].

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the “Effective Date” updated.

10. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at:

Vivo Group
Website: www.vivogroup.com.au
Email: [email protected]
Phone: +61 7 3257 3418

This Privacy Policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988. If you operate internationally, consider adding sections for GDPR (EU) or CCPA (California) compliance if needed.