Ongoing website maintenance and support

Your website is not just a one-time project; it's an ongoing investment.

The success of your site extends beyond its initial launch. As such, we provide a range of activities to protect, support, and enhance your digital asset, so you can focus on growing your business.

Whether we're launching a website or providing these services to established websites, our specialised team is here to help.

Testimonial

“From technical web maintenance and design, to project managing the delivery of brand-new websites, Vivo has been a valuable partner in our evolving digital strategy.”

Marketing & Communications Team -
Construction Skills Queensland, Client Partner

two people working on laptops at a table with notebooks

a group of professionals discussing and standing around a laptop

01

Security maintenance

Regular security updates are essential to keep your website protected against cyber threats. These updates address vulnerabilities and decrease the likelihood of security breaches and compromised functionality.

At a minimum, we strongly recommend security maintenance to ensure the ongoing integrity of your website. This includes:

Scheduled platform and plugin updates (WordPress, Symfony)
Compatibility checks to ensure that security updates, patches or changes do not inadvertently impair the website’s functionality or user experience

We offer two different security maintenance packages to align with your desired levels of protection and budget requirements.

Weekly security maintenance (up to 2 hours per month)

Best for: Clients who require frequent updates and a high level of protection against threats.

Monthly security maintenance (up to 1 hour per month)

Best for: Clients who prefer consistent security enhancements with minimal costs.

Get in touch below to find out more.

02

Ongoing support

Beyond security maintenance, we’re able to support your business with a range of different activities to ensure your website remains current and is performing as intended. This includes:

Phone, email or in-person support
Weekly or monthly WIPs
Content updates
Functional updates
Consultation and strategic advice
Performance tracking (support and enhancement)
Product roadmapping

Our ongoing support offering is designed to suit your needs. As such, we offer 3 arrangements:

Monthly retainer (with prioritised support)

Best for: Clients with moderate to low in-house capacity, an appetite for dedicated support, or a requirement for predictable ongoing costs.

Bucket of hours (with prioritised support)

Best for: Clients with fluctuating support needs, or requiring extra flexibility.

Pay-as-you-go

Best for: Clients with high in-house capacity, requiring assistance on an ad-hoc basis, or with smaller budgets.

Get in touch below to find out more.

03

Hosting

We understand the complexities of hosting, and recognise the role that this plays in the performance and security of your website or digital asset.

With this in mind, we’ve evaluated and selected reliable hosting partners to manage this on your behalf.

While we don't provide the physical infrastructure itself, we gladly:

Coordinate hosting on behalf of our clients
Lead the hosting migration process
Manage the set-up of the environment
Handle all aspects of deployment
Provide a contract containing a Service Level Agreement (SLA)

We offer different managed hosting options depending on your requirements:

Enterprise-Grade Hosting: Known for its strong security measures, our provider offers a fully isolated container for each application, utilises continuous security scanning, and employs granular access controls to ensure only authorised individuals have access to resources. This option also offers a 99.9% SLA and is monitored 24/7, 365 days/year.
Shared VPS Hosting: We also offer traditional web hosting including essential hosting features such as cPanel management and business hours support. Their services are also designed to be user-friendly, with easy setup processes and simple management interfaces, making it a suitable option for clients who don’t require the advanced features and customisation offered by Enterprise-Grade hosting.

Get in touch below to find out more.